The best lesson I ever learned on delegation came in 1997.  I was running teams for AAA (the Automobile Club) in our Burbank and Glendale offices.  These teams were comprised of outside salespeople (who sold AAA memberships, auto & homeowner’s insurance) and inside salespeople, who handled existing policyholder issues by phone and walk-ins. Our team was a really top-performing team – probably in the top 5 out of 100 in the company in terms of sales and volume. But the single