Grievance Procedures

Every Employee Handbook should include a defined grievance procedure, which outlines the steps an employee must take when he/she has a problem, from potential violence in the workplace, to harassment, or even a common complaint.

The very first step should be to encourage the employee to talk to the person they feel is causing the problem. 90% of problems go away after this, without the necessity of management involvement.

The next steps should be hierarchical – if you’re uncomfortable going to that person, or unhappy with the outcome, go to your supervisor, and so on.

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Dave Berkus is an accomplished speaker, author and angel investor.  He provides common sense advice to all businesses through his blog, Berkonomics. His recent post deals with the frustrations of busi

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