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Case Study #3
 

Case Study #3:
During a Crisis: Employee Communications

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What a time to start a new job! On March 12, our newest HR Advisor, Stephanie McMorris, was in the Symmetry office to complete her onboarding. Just one week later, California’s governor issued a safer-at-home emergency order in response to the coronavirus pandemic.

 

Stephanie, like all of Symmetry’s employees, has been working from home ever since—a home shared by her husband and their two sons, and, temporarily, by her stepdaughter, son-in-law, and their two toddlers.

 

One of Stephanie’s first orders of business was to help our client, a California biotechnology firm, craft a letter to its employees about what it was doing in response to the business and personnel challenges presented by COVID-19.

 

“The CEO was firstly concerned with reassuring his employees,” said Stephanie. “He wanted to make sure that they understood that the main focus was the care for his employees during the pandemic. This meant protecting their safety and protecting their jobs.”

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He also wanted to let employees know that the company intended to exit from the pandemic as a strong unit, which meant that for the time being, it might need to postpone planned expansions and purchases of non-critical items.

 

“His more important goal was paying employees’ full salaries and benefits throughout the pandemic,” said Stephanie.

 

“The assignment was not a big, huge, complicated task,” she said, “but it was valuable work. The CEO’s commitment to making sure his organization survived and that his employees were taken care of was heartening.”
 

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